FREQUENTLY ASKED QUESTIONS

 

  • New member registrations are currently on hold until further notice. If you’d like to be notified on when the registration opens, please fill out our interest form HERE.
  • I don’t see any products?
    • Please register for an account to gain full access to our product catalog. REGISTER HERE
  • Why do I have to register for an account?
    • Registering for an account allows us to offer the best possible service to our clients with our limited handmade designs. If you simply want to see the products, our “UPDATES” has LARGE photos with the same information.
  • Does everyone get approved? Will my account be declined?
    • As long as you fill out the very simple form with a LEGITIMATE FIRST AND LAST NAME WITH A WORKING EMAIL ADDRESS, and your email does NOT bounce, your account will most likely get approved.
    • Certain email addresses or IP addresses will automatically be rejected.  This does not mean we do not accept orders from those countries; it just means prospective clients would just need to send us an email so that we can verify and create the account for you.
    • IP addresses and EMAIL addresses originating from the Asia, Southeast Asia, the South Pacific, the Russian Federation, South America, and Africa will be placed on hold or automatically rejected due to issues we’ve had in the past with those areas or restrictions placed by Paypal or our merchant (credit card) processor.  Please email us if you have any questions before registering for clarification.
  • How quickly will my approval take?
    • In most cases, it will be approved within a few hours. At the longest, 1 day.
  • What is BB and B?
    • Commonly referred to as “deco” in Japan, BB and B is 1 artist who designs and creates unique clay confectionary pieces that are fashioned into jewelry, phone and bag charms, cases, and more.
  • What is it made of? What clay?
    • The “artist clay” have many names and come in various different forms. As our artists are based in and are familiar with Japanese fine art clay, we use certain professional brands of Japanese air clay as a matter of convenience and quality.
  • Do you do custom orders?
    • We no longer accept custom orders except only in extremely limited and rare occasions.
  • How durable are these designs?
    • As is with any item you may purchase (hand crafted or mass produced), the measurement of durability on any item is dependent upon the user. That said, our clay designs are, in the majority of the cases, more durable than any fine jewelry that you may have. As each item is constructed by hand, layer by layer, piece by piece, there is a lot more attention paid to the quality of each piece than you may find in mass produced / machined pieces.
  • I see that an item is out of stock, can I order it anyway?
    • Yes, if the item is visible but shows out of stock, you may order it as a pre-order. Purchased designs under a pre-order will have an extended lead time as that piece will have to be re-made. However, if you see an item elsewhere but it is not visible on our website, it may not be available and would kindly ask that you contact us regarding its availability. There are many reasons as to why a certain design may be kept as a pre-order, or why it may no longer be offered. That decision is left up to the owner and designer/creator of BB and B.
  • How quickly do you ship?
    • If the design piece you would like is in stock, we typically ship within 1 business day. On occasion, if we are at a convention or a tradeshow, (although highly unlikely) shipping may be delayed an additional day. If you have any shipping requirements or conditions, please contact us by email ([email protected]) or text us (213-537-6245) and we will do our best to accommodate your request.
  • Where do you ship?
    • We currently ship within the U.S., Canada, and most of Europe. Please see our SHIPPING PAGE for additional information. If you reside in a country outside of those areas, please contact us to arrange shipping to you.
  • Do you work with bloggers / influencers / reviewers /YouTube stars / etc?
    • Yes, on a very limited basis. Please email us at [email protected] if you believe your channel/blog is a good fit for us.
  • Do you wholesale or work with any resellers?
    • At the moment, we do not. As each piece is handcrafted, producing a large enough quantity to make it mutually beneficial for both the reseller and for our shop is, unfortunately, not feasible.
  • Do you sell anywhere else?
    • BB and B only sells on our website and at certain tradeshows and conventions which will be announced on our UPDATES page.
  • I have seen your jewelry on some secondhand websites and markets. How can I verify that they’re BB and B jewelry?
    • We are pleased to see some of our jewelry pieces receive a 2nd life at being loved by someone else. That said, should you have any questions about a piece that is being sold by a 3rd party, please visit this page for some additional information. SECONDHAND MARKET
  • I still have additional questions?
    • The absolute best way to contact us via email at [email protected] We will return your email within the day.
    • If you prefer a phone call, please text us : 213-537-6245. Monday through Friday between 10 AM and 6 PM
    • The slowest way to receive a reply from us is via Instagram or Facebook.
      • Instagram: @bbandbdeco.
      • Facebook: @SweetBBandB

 

Revised October 12, 2020