FREQUENTLY ASKED QUESTIONS

  • What is BB and B?
    • Commonly referred to as “deco” in Japan, BB and B are 2 artists who design and create unique clay confectionary pieces that are fashioned into jewelry, phone and bag charms, cases, and more.
  • What is it made of? What clay?
    • The "artist clay" have many names and come in various different forms. As our artists are based in and are familiar with Japanese fine art clay, we use certain professional brands of Japanese air clay as a matter of convenience and quality.
  • Do you do custom orders?
    • Yes we do, but only in extremely limited and rare occasions. Please note that custom orders under $500 per piece will, regrettably, be politely declined.
  • How durable are these designs?
    • As is with any item you may purchase (hand crafted or mass produced), some measurement of durability of any item is dependent upon the user. That said, our clay designs are, in the majority of the cases, more durable than any fine jewelry that you may have. As each item is constructed by hand, layer by layer, piece by piece, there is a lot more attention paid to the quality of each piece than you may find in mass produced / machined pieces.
  • Is there somewhere I can see these designs in person?
    • Yes, we have a boutique where many of our designs are displayed and can be purchased. We are also at certain conventions and trade shows throughout the year. To visit our boutique, please see our V I S I T page. For convention information, please email us at shop@bbandb.net. Or call Monday through Friday between 10 AM and 6 PM : 213-537-6245
  • I see that an item is out of stock, can I order it anyway?
    • Yes, if the item is visible but shows out of stock, you may order it as a pre-order. Purchased designs under a pre-order will have an extended lead time as that piece will have to be re-made. However, if you see an item elsewhere but it is not visible on our website, it may not be available and would kindly ask that you contact us regarding its availability.  There are many reasons as to why a certain design may be kept as a pre-order, or why it may no longer be offered.  That decision is left up to the artists who create each design.
  • How quickly do you ship?
    • If the design piece you would like is in stock, we typically ship within 1 business day. On occasion, if we are at a convention or a tradeshow, (although highly unlikely) shipping may be delayed an additional day. If you have any shipping requirements or conditions, please contact us by email (shop@bbandb.net) or phone (213-537-6245) and we will do our best to accommodate your request.
  • Do you work with bloggers / influencers / reviewers /YouTube stars / etc?
  • Do you wholesale or work with any resellers?
    • At the moment, we do not. As each piece is handcrafted, producing a large enough quantity to make it mutually beneficial for both the reseller and for our shop is, unfortunately, not feasible.
  • I still have additional questions.
    • Please email us at shop@bbandb.net. Or call Monday through Friday between 10 AM and 6 PM : 213-537-6245.
    • We are also available via Facebook and Instagram.

 

Revised February 23, 2017