FREQUENTLY ASKED QUESTIONS

  • I don't see any products?
    • Please register for an account to gain full access to our product catalog. REGISTER HERE
  • Why do I have to register for an account?
    • Registering for an account allows us to offer the best possible service to our clients with our limited handmade designs.
  • Will everyone get approved?  Will my account be declined?
    • As long as you fill out the very simple form with a legitimate first and last name, and a working email address, your account will most likley get approved.
    • Certain email addresses or IP addresses will automatically be rejected,... those would be any email addresses or IP addresses originating from the People's Republic of China, the Russian Federation, South America, and Africa.  Also, certain email addresses and IP addresses originating from certain Southeast Asian countries will also be declined.  This is primarily due to the high cases of fraudulent orders that are received from these areas in the world.  Please email us if you have any questions before registering for clarification.
  • How quickly will my approval take?
    • In most cases, it will be approved within a few hours.  At the longest, 1 day.
  • What is BB and B?
    • Commonly referred to as “deco” in Japan, BB and B are 2 artists who design and create unique clay confectionary pieces that are fashioned into jewelry, phone and bag charms, cases, and more.
  • What is it made of? What clay?
    • The "artist clay" have many names and come in various different forms. As our artists are based in and are familiar with Japanese fine art clay, we use certain professional brands of Japanese air clay as a matter of convenience and quality.
  • Do you do custom orders?
    • Yes we do, but only in extremely limited and rare occasions. Please note that custom orders under $500 per piece will, regrettably, be politely declined.
  • How durable are these designs?
    • As is with any item you may purchase (hand crafted or mass produced), some measurement of durability of any item is dependent upon the user. That said, our clay designs are, in the majority of the cases, more durable than any fine jewelry that you may have. As each item is constructed by hand, layer by layer, piece by piece, there is a lot more attention paid to the quality of each piece than you may find in mass produced / machined pieces.
  • Is there somewhere I can see these designs in person?
    • Yes, we have a boutique where many of our designs are displayed and can be purchased. We are also at certain conventions and trade shows throughout the year. To visit our boutique or for show information, please email us at shop@bbandb.net. Or call Monday through Friday between 10 AM and 6 PM : 213-537-6245
  • I see that an item is out of stock, can I order it anyway?
    • Yes, if the item is visible but shows out of stock, you may order it as a pre-order. Purchased designs under a pre-order will have an extended lead time as that piece will have to be re-made. However, if you see an item elsewhere but it is not visible on our website, it may not be available and would kindly ask that you contact us regarding its availability.  There are many reasons as to why a certain design may be kept as a pre-order, or why it may no longer be offered.  That decision is left up to the artists who create each design.
  • How quickly do you ship?
    • If the design piece you would like is in stock, we typically ship within 1 business day. On occasion, if we are at a convention or a tradeshow, (although highly unlikely) shipping may be delayed an additional day. If you have any shipping requirements or conditions, please contact us by email (shop@bbandb.net) or phone (213-537-6245) and we will do our best to accommodate your request.
  • Do you work with bloggers / influencers / reviewers /YouTube stars / etc?
    • Yes we do on a limited basis. Please email us at shop@bbandb.net.
  • Do you wholesale or work with any resellers?
    • At the moment, we do not. As each piece is handcrafted, producing a large enough quantity to make it mutually beneficial for both the reseller and for our shop is, unfortunately, not feasible.
  • I still have additional questions.
    • Please email us at shop@bbandb.net. Or call Monday through Friday between 10 AM and 6 PM : 213-537-6245.
    • We are also available via Facebook and Instagram.

 

Revised July 23, 2018